General Services

Maintenance & Repair

East Boro Housing Trust provides a complete maintenance and response repair service.

Response repairs needs are categorised under the following categories:

Emergency repairs - within 24 hours (category 1 repairs)
Urgent repairs - within 5 working days (category 2 repairs)
Routine repairs - within 20 working days (category 3 repairs)

The Trust employs its own direct labour team which includes; plumbers, painters, carpenters, general maintenance, gardeners, plus gas engineers and electricians, who are retained under the contract to the Trust.

All out of hours emergency repairs (from 4:30pm - 8:00am Mon - Fri & 4:30pm Fri - 8:00am Mon) are responded to on behalf of the Trust by Signpost Services (only category 1 repairs).

To view a list of which repairs fall under these categories, according to the Tenant 'Right to Repair' scheme, go to 'tenant services' and find the relevant link listed under policies.

To report your repair need see the 'Reporting Repairs' section.

Disclaimer & Privacy Statement