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General Services: Sheltered Housing Service:

East Boro prides itself on the level of contact it has with its tenants in sheltered housing. Proactive support helps to reduce emergencies as well as helping people to live a high quality of life with support as and when required. Sheltered Housing Officers (SHOs) are provided to respond to tenants as follows:

• Seven day a week personal visits - undertaken between 9am and 2.30pm
• Overnight Reassurance Service - a telephone service provided between 2.30pm and 9am (from 5pm Monday to Friday) to enable out of hours contact with SHOs

Each flat has a careline unit linked to the call centre 24 hours a day, 7 days a week. At any time emergency help is only the 'touch of a button' away. Individual support plans and risk assessments, if necessary, enable tailored support to tenants who need it. East Boro operates a complete "person centred plan" approach to its support services, tailoring support to meet tenants needs.