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A Day In The Life Of...

Louise Way

When I was asked to write about a normal day in the life of an East Boro housing officer, I immediately hit a problem. You see there’s no such thing as a ‘normal’ day in this job.

Every day is very different, bringing with it fresh tasks and challenges.


So instead of describing a ‘normal’ day in the life of a housing officer, I thought instead I’d give you an idea of the sort of things I get up to on a daily, weekly and monthly basis.

To begin with let me explain what I do. Well basically I look after East Boro’s schemes and tenants. I am based at East Boro’s head office in Wimborne but much of my time is spent out on the road visiting and working with tenants.


In all I manage approximately 294 tenants over 27 of East Boro’s schemes.  I cover Housing Management duties for the Sheltered Elderly and Adults with Learning Disabilities where support is provided by East Boro.  The area I cover is quite a large one and includes Wimborne, West Moors, Cranborne, Lytchett Matravers, Poole and Weymouth. 


The duties that I undertake are varied and include the following;

  • Liaise with tenants via telephone, post and face to face
  • Manage rent accounts
  • Calculate and collect rent and rent arrears
  • View void properties with potential tenants
  • Sign up potential tenants
  • Arrange terminations of tenancies
  • Finalise rent accounts after tenants have terminated their tenancy
  • Liaise with Housing Benefit (HB) regarding HB awards
  • Liaise with Supporting People (SP) regarding SP awards
  • Rental payments for the new financial year (all housing officers concentrate on these during March, April and May)
  • Property inspections
  • Scheme meetings
  • Anti social behaviour
  • Tenancy management
  • General housing enquiries throughout the week
  • Liaise with other landlord and local authorities on a daily basis


So as you can see, there is a lot that needs doing and so no two days are ever the same.

Some tasks take longer than others and can be a lengthy process but I always find ways of managing my work to the best of my ability.  I love meeting people and helping solve problems and dilemmas is one of the most rewarding parts of the job.


Do I enjoy my work? Yes I do, very much so. I love working for East Boro and consider it a real privilege to be entrusted with the responsibilities that come with my role.