A copy of the Tenants Handbook will be given to you when you take up your tenancy and is supplied as an easy read accessible document if required. The handbook details the services and responsibilities that East Boro has and will provide to its tenants. Furthermore, the handbook details the tenant's obligation towards East Boro as its landlord.
If you misplace your copy please ask your Support Worker/ Sheltered Housing Officer for a replacement.
Tenant / Resident Involvement Policy
East Boro has a full tenant/resident involvement policy which outlines its commitment to its tenants and customers. This is available to our tenants on request.
Response repairs needs are managed under three categories. The details of these categories and which repairs come under which category can be found here.